Privacy Policy

Data controller: Providencia Business Group, the company that operates the In Digi brand, registered office 3, place François-Joseph Dargent, L-1413 Luxembourg, registered with the Luxembourg RCS under No. B276445, VAT No. LU34809011.

Your privacy is important to us. It is In Digi – Digital Marketing Agency's policy to respect your privacy regarding any information we may collect from you across our website, in-digi.com, and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we're collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. We protect the data we store using commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We don't share any personally identifying information publicly or with third parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us at [email protected].

Forms and free tools

The data you submit through the site forms (contact form and free tools download) is: name, company, email, WhatsApp or phone, service of interest, message and, for the tools, the answers you wrote in the canvas. We use it to respond to your request and so that our team can contact you about the service you selected.

While you fill in a canvas, your answers are stored only in your browser. They are sent to us only when you request the PDF. Requests are kept on our servers for up to 24 months and are not sold or shared with third parties for marketing purposes.

Virtual assistant and orders

To chat with the site’s virtual assistant we ask for your name, email and, if you wish, phone number. The conversation is stored on our servers so our team can reply and follow up. Messages are processed by Anthropic (the AI model provider), which acts on our behalf and does not use them to train models.

When you order a canvas filled in by a consultant, we store your contact details and brief answers (and any drafts you wrote in the canvases) to prepare the work, which is done with AI support (Anthropic) and reviewed by a consultant. Payment is processed by Stripe; we never receive or store your card details. Conversations and orders are kept for up to 24 months, except billing data, which we keep for the legally required period.

Cookies

This is a static website and does not use tracking or advertising cookies. YouTube videos are only loaded when you click to play them, at which point YouTube may set its own cookies in accordance with Google's privacy policy.

YouTube API Services

In Digi uses the YouTube API Services to publish videos to the YouTube channels of the Providencia Business Group brands (for example, João Ativa Negócios) through an internal publishing tool. This tool is used only by our team and does not access data about visitors to this website or about other YouTube users.

With the channel owner's authorisation, the tool uploads videos with their titles and descriptions and may read the channel's basic information and the statistics of the published videos. In our internal systems we only store each video's ID and link, together with the statistics, to organise and measure our own content. This data is not sold or shared with third parties; it is kept only with the providers that host our internal systems (Notion and the server running the tool), which act on our behalf. The tool does not use cookies or collect data from the devices of people who watch the videos.

By using the tool, our team agrees to be bound by the YouTube Terms of Service (https://www.youtube.com/t/terms), and the Google Privacy Policy (http://www.google.com/policies/privacy) applies. The channel owner can revoke our tool's access at any time in their Google account security settings: https://security.google.com/settings/security/permissions. To request deletion of this data or for any question about this processing, write to [email protected]. If access is revoked, we delete the data obtained through the API within 7 days.

Messages on Instagram, Facebook Messenger and WhatsApp

When you message or comment on a post from the pages and accounts of the Providencia Business Group brands (such as In Digi and João Ativa Negócios) on Instagram, Facebook or WhatsApp, we receive through Meta's platforms your profile name, your account identifier on that platform, the text of your message or comment and any attachments you send. We use this data only to reply to you, send you the material you asked for (for example, by commenting a keyword) and follow up on your request, such as booking a meeting.

The first replies may be given by an AI-powered virtual assistant, which identifies itself as such; you can ask to speak to a person from our team at any time. Conversations are kept in our customer service tool (Chatwoot, hosted on our own server) and messages are processed by Anthropic, which acts on our behalf and does not use them to train models. We do not sell this data or use it for advertising.

We keep conversations only for as long as needed to handle your request and follow up on our business relationship, and then delete them. To request access to, correction or deletion of your data, write to [email protected]; we reply and delete the data within 30 days. Meta's Privacy Policy also applies (https://www.facebook.com/privacy/policy).

User commitment

The user undertakes to make appropriate use of the content and information that In Digi – Digital Marketing Agency offers on the site and, by way of example but not limitation, to:

• Not engage in activities that are illegal or contrary to good faith and public order;
• Not spread propaganda or content of a racist or xenophobic nature, relating to gambling, any form of illegal pornography, the glorification of terrorism or against human rights;
• Not cause damage to the physical (hardware) and logical (software) systems of In Digi – Digital Marketing Agency, its suppliers or third parties, nor introduce or spread computer viruses or any other systems capable of causing the aforementioned damage.

Your rights

Under the General Data Protection Regulation (GDPR), you may at any time request access to, rectification or erasure of your personal data by writing to [email protected].